Now Hiring Customer Service Agents for Short Term, Remote Positions
As a Customer Service Agent, your role will be to focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.
Please note: This opportunity is both short-term and remote.
Responsibilities
Handle specific Inbound/Outbound calls from customers
Recognize individual customer service needs and resolve their inquiry
Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
Handle complaints and call out any issues where appropriate
Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
Acquire detailed knowledge of product ranges and services to provide excellent service
Serve customers across the product portfolio and resolve a wide range of common inquiries
Qualifications
High School Diploma
Experience in contact/call center
Good/Excellent Computer Skills
Ability to work with MS Word, Excel and Power Point
Effective time management and self-accountability
Excellent Written and Verbal Communication Skills
High level of professionalism
We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Job Type: Full-time/Part-time
Pay: $16.00 per hour
Experience:
Customer Service: 3 years (Required)
Work authorization:
United States (Required)
Work Location:
One location
Benefits:
Work from home
Communication method(s) used:
Email
Phone
Chat
Schedule:
Weekends required
Holidays required
Night shift
Overtime
Overnight shift
Work Remotely:
Temporarily due to COVID-19
