Case Manager/Options Counselor for older adults

The core values of Friendly House reflect a strong commitment to diversity, equity, and inclusion.

We especially encourage you to apply if you identify as a member of a marginalized community.

Desirable candidates for the Case Manager/Options Counselor position bring patience, an understanding of “strengths-based” case management, knowledge of best practices working with older adults, , appreciation for the strengths and challenges of older adults including LGBT and other marginalized communities of older adults, community building skills, experience working with diverse populations and the ability to multi-task in a community-based setting. This is a 40 hour/week position.

•Perform needs assessments and develop care plans in cooperation with consumer

•Make appropriate referrals to service agencies

•Coordinate and monitor services as indicated in the care plan

•Provide and/or coordinate direct support for consumers as indicated in the care plan

•Complete error-free reports in a timely manner

•Support and contribute to program development

•Advocate for the needs of consumers (e.g.: with health care provider, family members, etc.)

•Attend all required meetings and trainings

•Willingness to be flexible with working schedule in time of emergencies or crisis

•Bachelor’s degree in social service, nursing, gerontology or related field OR two years’ experience in care coordination, preferably working with older adults OR a combination of education and experience

•Working knowledge of “strengths based” case management and best practices 

•Ability to be effective in crisis situations, including problem-solving

•Computer literate and an ability to quickly learn required computer skills

•Record of being punctual, reliable with excellent time management and organizational skills

•Demonstrated ability to work with people of diverse social, economic and cultural backgrounds

The Case Manager/Options Counselor necessarily interacts with other Senior Program, and other agency staff, older adults and their supports including family, medical personnel, apartment managers and service coordinators, formal/informal community partners. 

This job is performed in a supportive, fast-paced office environment, in a wheelchair-accessible building, and in non-accessible buildings in the community. The successful candidate should expect to spend much of their time in the homes of clients and out in the community. 

Salary range is $16.00–$16.50 per hour, commensurate with education and/or experience. This is a full-time position with a health and dental package valued at $5,000/year and up to a 4% employer match on employee contributions to our 403(b) plan, paid vacation, sick leave and holidays. A Friendly House fitness membership and discounts on some activities are also provided.

Friendly House, a non-profit neighborhood center and social service organization, promotes the interdependence of people from all walks of life to meet educational, recreational and human-service needs in the Portland Metropolitan area. We operate two major programs in Northwest Portland: Community Services and Children’s Programs. Founded in 1930, the organization has remained true to its settlement house roots, giving special attention to the needs of people facing extraordinary challenges, including children, low-income families, immigrants, older adults, people from communities of color, and LGBT older adults, to assure their inclusion in the fabric of society. 

Friendly House Senior Program provides high quality services, advocacy, and activities for older adults who live independently in West Multnomah County and LGBT older adults across Multnomah County. A job in the Friendly House Senior Program provides excellent experience for those preparing for a career in fields related to aging, care/case management, social work, or anti-poverty.

NOTICE OF NON-DISCRIMINATION: It is the policy of Friendly House, Inc. to treat all people with dignity and respect. The agency prohibits discrimination based upon race, sex, religion, creed, color, gender identity, age, national origin, marital status, pregnancy, sexual orientation, gender expression, citizenship status, military service, veteran status, housing status, familial status, source of income, political affiliation, union affiliation, physical disability, mental disability or other protected status in accordance with applicable law. In addition, we shall not discriminate against minority-owned, women-owned or emerging small business.